According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Viagogo said that its fraud team had investigated your complaint, and detected no evidence of wrongdoing. Yes No Contact Customer Support Regional Settings This is so we can promote the sale of tickets and items that You list for sale. Limited access. 2.3 Username and Password. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. How do I unsubscribe from your newsletter? Ticket listings are a representation of actual seat location. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Look for an option to transfer the tickets through the original ticket provider's account. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. From 17 January, it will have to make changes such as identifying when sellers are. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. where did nick turani go to college brian buffini net worth 2018 The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. | Read 12,461-12,480 Reviews out of 30,829 Learn more. In future, if you have issues confirming or fulfilling . The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Learn how. I got food poisoning while eating out, can I get my money back? 6.10 Notices. How do I change the email address on my account? Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Pros. This is often referred to as mitigating your loss. How do you find a good accountant? Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Limerick, County Limerick 35 reviews; Viagogo Won't pay me for my sold tickets. Viagogo just like many other ticket sellers are modern professional con artists. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. 6.5 Tax Indemnity. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . The fastest-growing and preferred acquisition channel for over half our multichannel sellers. 6.3 Allocation of Risk. Apparently not. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). The comments below have not been moderated. At no time do We provide the Buyer's payment information to the Seller. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Before taking this step we advise that you take a look at our advice on writing a letter before action. Reiwa 5th Spring Tour Grand Sumo Tickets. Did you find this answer helpful? The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. TicketNetwork. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Best Shopping Deals In the know quiz Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Hello has anyone had a successful outcome from viagogo through paypal. In November, the firm was required to improve the information it gives to. 2.12 Seller Payment. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Only some of my tickets have sold. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). You warrant that you are over 18 years old and have the legal capacity to make the transaction. 'This is the benefit of working with a regulated and trusted platform like Viagogo. 1.2 Ticketing Exchange. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. Note that Your payment may be withheld if you violate this clause. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. . " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. 6.7 Third Party Information. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Both you and the company were insisting that you weren't in the wrong. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. 2. Piggyback tickets may not be sold in the same listing. We will not allow You to buy or sell tickets before You have registered with Us. As shares tumble and costs soar Will the fast food giants ever deliver for investors? In April the Competition and Markets Authority (CMA) threatened it with legal action for. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. 1,774 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 1 Complain to the ticketing website. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. We do not write articles to promote products. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Claim compensation You may be able to claim some compensation for loss of enjoyment. Why can't I sell my tickets through my Ticketmaster account? Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. Here is what happened. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". You can update your payment method as long as you haven't yet been paid. This does not prevent us from varying these terms without reference to them. After you raised a dispute did paypal stop or refund deduction from card? It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Be the first to hear about special offers. Copyright viagogo Entertainment Inc 2023. We endeavour to rearrange delivery with the customer or arrange a collection point. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.2 Registration. In this case they counted them as arrived the moment UPS scanned the tracking label. How do I unsubscribe from your newsletter? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. 3.3 Laws and Regulations. Selling ticket FAQs. But, if you plan to do this, you must tell your ticket seller in advance. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. If You do not qualify, do not use the Services. By browsing this website, you consent to the use of cookies. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. City and Colour Concert Tickets. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. This fee will be deducted from your payment. Have we let energy giants make too much profit? 5.1 Investigations. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Can I deliver the tickets using a different delivery method? Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Affiliate links: If you take out a product This is Money may earn a commission. 2.13 Ticket Information. What ticket resellers must do 3.2 Other Information. Start selling with Amazon. 2.4 Listing. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. 2.8 Notification. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Don McLean Concert Tickets. What a load of shit, this site needs to GO. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! 6.9 Change or Suspension of Site. Viagogo is a secondary ticketing site. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. For example, if you bought tickets for the front row and ended up sitting near the back. We do not control the information provided by other users which is made available through the Site. 0. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Do I have to pay a service charge if the service is poor? The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? With mycashbacks you get cash back & discounts very easily! All sales and bids are final. You may also file for a claim if your tickets are invalid or not accepted at the venue. Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. How to get a refund, repair or replacement. Pay in 10,000 for bonus. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Additional information can be found in our FAQs and on the ticket details pages. Such notice shall be deemed given one business day after the email is sent. As you could not provide the tickets for your sale 9799872, we have had to cancel this. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Viagogo is a global online platform for live sport, music and entertainment tickets. . 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. When We receive an offer by bank transfer, We will check to see if the bank account is valid. During this time, the Site will be temporarily unavailable. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Pay by PayPal, a free service to pay online without sharing your financial information. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. We will also add sales or value added tax on our fees as applicable. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. If you have a Business account, please log in to see the steps that apply to you. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. 2.14 Substituted Seat Locations. You also agree not to separately contact the Buyer at any time for any reason. Selling a type of mobile ticket and transferring it to the buyer. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Visit the Payment Methods section to update the details. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. the particular seat or standing area your ticket is for, including the block of seats and row number. The concert was due to happen in 2020, but was rescheduled several times due to Covid. 2.8 Pay & benefits. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 2.9 Seller's Confirmation Obligation. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? I have since learned that Viagogo pay Google well to turn up first in these searches making people believe that . Phoenix Suns Tickets. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . It can happen on any website where payments are taken. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Start today for 5% back on up to $1,000,000 in branded sales. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Click the more button to email us. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). . The ticket seller is responsible for giving you a refund for tickets to a cancelled event. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added.