Find answers to your questions by entering keywords or phrases in the Search bar above. the unfortunately discontinued Bose Headset II earpieces. I noticed it will work if I put two fingers over mic near tip of unit. Any other suggestion? 4. I'm sorry, but that doesn't solve my problem. Please advise. I have the same problem as Jason Craig.. Entdecke Plantronics Voyager Bluetooth Headset in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! 6. Any ideas? Special Bargains! 2023 Plantronics, Inc. All rights reserved. I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. It happened after the latest firmware upgrade. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Using computer audio and webex browser app. This thread is locked. @jeanfranco81871. Whats up? Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! If the answer is Teams meeting, how did you join the meeting? Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. (Now I only have a bip! Oct 15, 2019 by Tentatively, the simple workaround is to remain unmute. I had the problem of people not hearing me after I dropped it. iPhone Settings > Bluetooth > On*. Thanks! Then when i pressed the call answer/end button like you suggested, the mute function now works. Your device should work just fine. Check that your headset is defaulted as the audio device for your phone or computer. Set up a conference call. The newest version is 1.4.00.29469 (64-bit). This is thr second one i bought and same thing. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Plantronics 5200 UC ( 2 units) From the Base: To mute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. 10% OFF. Honestly for a headset this expensive, these types of issues are completely unacceptable. He is a regular speaker at events around the world. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. MS does a great job at complicating users' lives, but this workaround is gold. the logitech logo on a silver button). Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Join Savi headsets manually While on a call, press the USB adapter's recessed subscription button with a pen or paper clip. I considered it broken and bought a new one. It will upload the log files to help us debug the issue. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. 1. All good now. Thanks for your advice. Cookie Notice https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky The headset icon turns green to indicate the device is unmuted. 2. iMac connected with BT 600 Dave Blankenship. The hub will detect both the headset and any bluetooth adapter (e.g. I have replaced the headset twice from service centre, Your device should work just fine. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. Dave Blankenship. There isn't any config entry in the settings menu anymore. same problem with me - 2 voyager legends where microphone just stops working. In the Control Panel, click System. @sbfitness79, Press mute and call button together and hold for 4 seconds to disable sensor. @olawaleyussuff. A talk time voice alert means sensors are working. @fkirkland, Dang! Super easy fix - put a piece of tape over the two holes next to the call button. ESC followed by F8 or F10 toggles the Mute function. until you hea r "pairi ng" and the hea dset LED s flash red and blue. If you have any update about this issue, please feel free to post back. My Voyager 5200 started having problems after I updated firmware several months ago . Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. And though music sounds good in headphone-mode, voice calls are crummy. I could hear callers, but they couldn't hear me after the first couple of words. The one thing that i did do is reinstall teams but I doubt that is what solved the issue in this wierd way. My PLT V5200 headset often: 1. Cookie Policy I have been using Aftershokz for a year and it only started happening after a Teams update. If so, then you might have insufficient USB power. Have to press the call answer/end button before the mute button will work in Teams. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. I can hear callers but they cant hear me. From the Mute Reminder drop-down list, choose either Audible Reminder if you want to hear the reminder whispered in your headset or Off if you want no reminders at all. You saved me a new unit or limiting to audio listening only. User experience lays down on the ground here! Click on Sound and remain in the Playback tab. Now its working perfectly again. According to your screenshot, it seems this issue is persist in your own Teams meeting. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. I am just a simple volunteer in the community like everybody else. Answer a few questions to get help. This also worked for me but on a Voyager Edge. Hopefully Microsoft will address the issue. Mine has same problem too. Check Price at Amazon. 2. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". So, I guess that I am on the right version, correct? You can disable your headset smart sensors through the Plantronics Hub software under the Settings. Picking it back today, I decided I wanted to know the reason and I found it and a solution. Was told I was past my 1 year warranty. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. I confirm I also have this on Webex standard web usage. 3. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Deal. Not possible at all to decrease the volume of this sound or disable it ! To mute or unmute your headset, click the headset icon in the System Tray. Teams will still be muted. Ricky Soewardy. Thanks for the tip. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. Hello. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. I dont need a toast and windows noise. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Whats the advice ?? You can check if lowering the headsets volume over softphone causes the distortion to disappear. The fading issue has only just started in the last week. Identical problem here. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. Plantronics Headset Auto-Mute Fix Anthony Gerdes. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. \n Unmuting: Reverse of the above, \n 1. change the . After drying it now works perfectly again. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Its just disgraceful. like i'm breaking up. 2. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. Follow the on screen prompts for downloading and installing the application. The technical storage or access that is used exclusively for statistical purposes. THANK YOU VERY MUCH! You can also set mute off alert to tone only. To your questions: 1. Did you solved your problem, Thomas? You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. 4. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. ), which allowed you to keep the WebEx app unmuted, while using a . Plantronics . I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Just got it back few days ago. I first though it was Microsoft teams issue. In the System Properties window, click the Hardware tab, and then click Device Manager. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. This is built in to the firmware on the headset itself. The headset icon turns red to indicate the device is muted. Thanks, disabling HD voice worked! 10% OFF. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. Running in to the same issue with my Legend. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. I dont see the options in the app. Weird! Open the Hub, go to Settings, General. I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by macOS Catalina, version 10.15.6. Can you tell me how to fix? menu. ahmed afridi, Rohit Dhavade So, time has passed, but the audio feedback that mute is on or off is really annoying.