The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA Transit; MARTA Service; Facebook; Instagram; Five Points Lost and Found Office is temporarily closed. If service is to be suspended, the reasons will be provided. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Name, address and telephone number MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Claim your pass with the appropriate voucher links above. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. The fax number for Mobility Eligibility is 404-848-6900. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. About MARTA. If known, nearest cross streets and easily identified pick-up points. 5. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. This service is designed for customers who can use the fixed route system if an accessible route is available to them. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. Scooters are often unstable on lift equipment. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. When a return trip is needed, indicate the desired pick-up or drop-off time. Customer Service. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Customer Name (first and last) or Customer Identification Number. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Where can I purchase bus passes? To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. Requests to suspend subscription service must be made at least thirty (30) days in advance. Lost Item Inquiry Formfor lost items. 404-848-5826. Yes, you can register your Reduced Fare Breeze Card and load it online at Exact addresses of both the origin and destination. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. *Unlimited rides for consecutive days beginning first day of use. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. 404-848-5000 . MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customer Service. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Reduced Fare Office OR (Forsyth Street Side) MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. MARTA Police (Emergency) 404-848-4911. A $5.00 replacement fee will be charged for all subsequent replacement cards. 404-848-5000 . Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. A MARTA Mobility Service Agent will explain the service and/or mail an application. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Riders' Advisory Council; MARTA HOPE Program; . ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Regular Breeze Cards are not accepted for Mobility certified customers. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. You may also e-mail: The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. MARTA Police (Non-Emergency) 404-848-4900. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Learn more about bikes and MARTA. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Click hereto learn about MARTA's Travel Training Program. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. (Forsyth Street side of the station) Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA Customer Experience. 2424 Piedmont Road, NE To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. Please complete the The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. Customers may travel with one companion. MARTA Mobility. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. breezecard.com. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Administering medication is the customers responsibility. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. . MARTA Transit; MARTA Customer Experience. Learn more. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. MARTA reserves the right to limit the number of replacements. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. MARTA Police (Non-Emergency) 404-848-4900. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Atlanta, GA 30324-3330, Via Fax: The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Five Points Lost and Found Office is temporarily closed. Customers can confirm and cancel future trips through the automated system and the MARTA website. 4. The assigned Mobility Bus is scheduled to arrive during this time. Vehicle number and operators name, if applicable Card or the customer must pay cash. Get to Know MARTA. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. The lift can only be occupied by one person at a time. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Please tap your Breeze card within 30 days of purchase to activate reload value. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Superintendent of Mobility Operations Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Customer Guides and other written materials are available in alternative formats. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. The goal: make life simpler for all our employees. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station