Electricians doing installed, rang and had earlier openings and again worked around me and go install done quicker. Installation of the battery was arranged within a few weeks of purchase, the installation itself was neat, and the installers arrived when they said they would. If you are unable to resolve your problem with the solar company, contact the Division. Have called twice and contacted the installer, two days later still no visit and no fix. Overall very good service. Absolute disgrace! We signed no such document. Mon-Fri: 9:00am-8:00pm When I asked a bunch of questions about average consumption during the evenings, installation flexibility and online monitoring, they had every answer to hand. Instructions clear. I would highly recommend them to anyone thinking of installing a battery backup to hire them. Complaints & Resolutions Solar Service Group and its senior management are committed to an effective, efficient and open complaints handling procedure. It was done, but now the battery readings have gone haywire and Solar Service Group won't fix the problem. They have never admitted that it was their fault. The install team rang to inform us prior to arrival . With so many people throughout 2020 having to work from home, a stable power supply is crucial for not only modern life but also to maintain work commitments. This organization is not BBB accredited. ... Service & Warranty Claims. I now feel compelled to provide this account of my interaction from this company so that hopefully others can avoid the frustration I am having. I did, turns out its a massive rip. Flawless instal, cleaned up after themselves. After that, you're on your own. See BBB rating, reviews, complaints, request a quote & more. Enter your postcode now. To top it all technicians "checking" the installation left a loose wire in my switchboard which came close to burning my home down and could have potentially caused loss of life. The promise was if I went for the biggest battery; which cost me $9000; I would pay no electricity or very little indeed. See BBB rating, reviews, complaints, & more. Communications always good, details supplied, installation on time and neat and professional, now all working and has been checked with followup. Initial contact was fantastic.very efficient and well informed young people, very polite and very quick to take the money,but to be fair quite flexible about when to pay. It is interesting how happy they were to bend over backwards and communicate leading up to the sale of the battery and now that it is installed, they go missing in action. y-axis = number of companies who have that average score. for I did some googling and couldn't find much info on their pricing so I figured I'd post it here incase it's useful to someone else. Dont sign with solar energy service also known as the solar co.they dont deliver on their contract. The long term financial value of going solar depends on initial purchase and installation costs, any available government rebates, and the impact of your electricity provider’s feed-in tariffs and rates on your bills. Clean up, great. On 19 September an electrician finally arrived from Solar Plants to … Once they had my deposit it went down hill. To get your quotes, please enter your postcode: Excellent sytem installation, delivered on time & with minimal fuss. This organization is not BBB accredited. Thank you so much for your service. After carrying out quite a lot of research myself, I chose SAE Group for their professional service, and their range of quality products at great value. Accepted file types: jpg, gif, png, pdf, doc, docx. Conservation Services Group reviews and complaints, reviews of the brands of solar panels they sell, their locations and the cost of installations reported to us for 2020. Call to the service line was met with "please send an email", did that and a week later still no response. He eventually came and said they couldn't find anything wrong. I had very good customer service. My protestations fell on deaf ears and their only response was I must have used a lot of power. kevdagoat ... Legal complaints … This installer does not publish their standard system prices on the net. For more information, visit Minimum feed-in tariff - Essential Services Commission. I received an 'offer' from Solar Service Group to install a solar battery at a special price in mid 2019. Ready for some quotes? Learn how solar energy works. Don't buy an Alpha ESS Storion-SMILE-B3, they are clearly crap and DEFINITELY don't buy one from Solar Service Group, they will leave you in the lurch. If only all tradespeople were like them everybody would be happy. My experience with this company has been fantastic from the word go the Quote process was accurate and fair .The installation went well time and date were very good the installers were very polite and informative of the product. Panels not producing. Was not disappointed. Get up to 3 FREE quotes through our service, Our installers and your quotes are zero-obligation, Solar Service Group is a Solar Power Installation company based in Box Hill and serves VIC. Australia's residential solar industry is growing – in 2017, 3.5 million panels were installed, creating a capacity similar to that of a medium-sized coal-fired power station. This company is dodgy misleading they said it's a whole sale cost due to data gathering and it's a testing phase it's a bs marketing tactic there are hidden costs and it's not a whole sale cost. I’m currently paying for the panels. A full electrical report was sent to Solar Plants on 16 August. See BBB rating, reviews, complaints, & more. Explanation of whole process was explained. Solar Service Group Renewables & Environment Box Hill, Victoria 324 followers Your trusted Australian solar battery solutions, servicing, maintenance and PV solar systems repairs specialist. Polite and well reasoned requests for review removal will be considered. I was called out of the blue inviting me to install a battery for my solar system. Group Solar company is saying it’s Con Ed whose delaying. It moved from sales to installation within days. When asked I told them that my power supply was 2 phase (common in older houses) and the salesperson told me that would not be a problem because the battery would work fine. Box Hill, VIC. Cancelled the installation the night before. I’m currently paying for the panels. My electricity provider knows nothing of the system. Solar Service Group - Anyone else get a letter about the subsidised battery program? Costings through to instal. When I rang I was pressured to sign up on the spot otherwise I would not be eligible for the 'deal'. Three more weeks and it stops working again - same problem. Solar Energy Product Services in Cottonwood, AZ. I was also interested in how I could lower my ecological footprint as well. This organization is not BBB accredited. Be detailed and factual in your report. Home / Solar Reviews. When the installers turned up at the revised appointment they were great, fast, clean and did a good job. Company not up holding to contract commitment. this is being rectified waiting on a service man to adjust settings on the inverter. Sat: closed Hi Matt, The team at Solar service have done a great job right from the office team to the installers, Kane and George. As such we have used average pricing from the installers service areas as a proxy for what this company would most likely charge for a solar system. I love the online monitoring. If you have a problem with the installation, documentation, or with other services, view Problems with a service. I did some googling and couldn't find much info on their pricing so I figured I'd post it here incase it's useful to someone else. Solar Services Inc. reviews and complaints, reviews of the brands of solar panels they sell, their locations and the cost of installations reported to us for 2021. Passed. Could not be happy. The boom has brought a rise in complaints about solar companies. SSG offered me $400 discount "for my trouble" and I have had to involve Government Agencies to obtain justice. Hundreds of complaints have been filed against solar companies to attorneys general in Texas, Oregon, California and Florida, with customers saying they are paying more on their utility bills, not less as they were promised, and have been sold expensive systems they can’t afford, according to Freedom of Information Act requests filed by the Campaign for Accountability, a consumer-watchdog group, and … Solar Service Group - Anyone else get a letter about the subsidised battery program? Any lodged or written complaints will be addressed within twenty one (21) days of received documentation. When I booked my installation appointment, the team were not just on time, but PERFECTLY on time and completed the install within 45 mins, not leaving a single bit of mess as they went through my garden for access. Solar Panel Installations Scam: How It Works (with video below) Solar panel installations and fake products. I first met with Justin a couple years ago, then finally decided to go Solar last spring. Communication right through was flawless and perfect. Solar Energy Product Services in Denver, CO. See BBB rating, reviews, complaints, & more. 3128 AUS. Empire Solar Solutions prices. Theres plenty of providers around and from my experience I say avoid Solar Service Group. BBB accredited since 3/29/2010. Thank you ! Sent email with a few questions. They had said 3 months and it’s now the 11th month and still no service. Get the best deal. Placed order. With government incentives available, solar batteries are now more accessible than ever. The 20 best Solar Panel Installers in 2021 ranked based on 14,761 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. The monitoring system inaccurate. Solar service group company is great. SCAMwatch is warning Australians to continue to be wary of scammers who offer bogus government rebates for the installation of solar panels. See BBB rating, reviews, complaints, request a quote & more. 1/990 Whitehorse Road 3kW After then it took 3 phone calls and 2 weeks before the promised (in 48 hrs after installation) envoy monitoring email and link arrived. If a Complaint Form is not provided by a Solar Research Group. The installation team (contractors) also agree that no such document was sighted or signed at installation. It is part of home improvement fraud and is doing its rounds again. This organization is not BBB accredited. Get the best deal. Horrible experience. HOWEVER about 4 weeks after installation the battery just stopped working - and stopped our solar panels and inverter working as well. The 20 best Solar Panel Installers in 2021 ranked based on 14,761 reviews - Find consumer reviews on ProductReview.com.au, Australia's No.1 Opinion Site. Here are their reviews as submitted by visitors to SolarQuotes. Placing a large notice of the threat(s) on your listing. The sales/ quoting process proceeded smoothly but I was not present at the installation so whilst I cannot comment on it, I can say that the battery looks great and the installer left the premises in a clean and tidy state. With over 30 years combined industry experience and a genuine focus on our customer’s experience we are the team you can trust to protect the safety and efficiency of your solar system. It stopped producing on Dec 30, 2016. This was placed in a location that we didn't consent to and it did not work from day 1. The tradesmen who installed the system were very polite and respectful. Installation occurred faster then expected. The Solar Service Group website will outline the complaints handling process and have a link to the Policy and the Complaints Form set out at Schedule 2. I have to wait 5 days to give Solar Universe to respond (which they did NOT). last updated – posted 2018-Oct-25, 8:13 pm AEST posted 2018-Oct-25, 8:13 pm AEST User #812876 1905 posts. ESE Services was told that it was breaking consumer protection regulations and the Advertising Standards Authority code, given a written warning, and ordered to pay costs of £4,682. SunStreet Energy Group prices. 2 were here. If you are a solar installer please read our legal threats policy. Wanted a solar battery setup. Marketing Consultant. The system has been in 2 months and I have no idea if its registered and if I'm getting any benefit from the unit. Our complaint services are free and our team of expert mediators will assist in resolving complaints … After sales service was disrespectful. Our primary services are the installation of solar systems, roofs, and… Sunpower Solar Panel Review. BBB Reports On. “I first looked at solar as my electricity bills were astronomical at $650 per quarter. ), Battery Expansion Installation Very Poor Quality and Service, Quick and neat Installation, happy with results, Fantastic installer, quality products and outstanding service, Cunning, coniving and a absolute disgrace, It's a misleading company that get your details. We reported it and waited over a week before they did anything - and that required multiple phone calls and getting irate for them to even agree to get a technician out. When we tried to get it fixed they were uncommunicative and initially told us to get a local installer to get it working at our cost. Sun: closed. On 19 September an electrician finally arrived from Solar Plants to rectify the fault. Check the financial benefits. Hi, we were happy with the quoting and installation process from Solar Service. Modern group specialise in quality solar power systems for all homes & budgets! Their sales process is very slick and customer service is great at that point. I am totally delighted with picking this organisation and now have modern and sophisticated technology installed which is flexible to grow with the energy consumption of our home. SunStreet Energy Group reviews and complaints, reviews of the brands of solar panels they sell, their locations and the cost of installations reported to us for 2021. Their smooth and sweet as honey to lure you into their web of lies and fantasies and than taking absolute bugger all responsibility for the rubbish they call batteries when 2 weeks after there installed they go faulty, than fixed than faulty (after 2 weeks again) than fixed than faulty (after 3 weeks this time) see the pattern, once the finance company paid this company SOLAR SERVICE GROUP the $6000 for the installation, the $6000 that we now owe the finance company not SOLAR SERVICE GROUP, these clowns have had a total disregard towards us and for the predicament this company has put us into, if this company had a conscience and i doubt they do, they should hang their head in shame as a company, total disgrace. Electricity is essential for our every-day lives for lighting rooms, providing home Wi-Fi and powering domestic appliances like ovens and stove-tops. Now while using the app you can see the power usage and helps manage power equipment & solar battery to maximize stored energy. I did, turns out its a massive rip. Solar Panel Installations Scam: How It Works (with video below) Solar panel installations and fake products. We've yet to see any difference in our power bills but that should come in Summer when we use air conditioning. For example, panels facing south that receive maximum sun exposure during the hours of 9 a.m. and … They stopped communicating with me when the next bill, admittedly much lower but still over $300 was submitted to them. I have to wait 5 days to give Solar … Get the best deal. I have waited 8 weeks from when the bad service began to give the company opportunity to prove the service wasn't as bad as it seemed. $6,000 - $6,180 https://solarservicegroup.com.au/wp-content/uploads/2020/09/blog_pv-roof-install.jpg, https://solarservicegroup.com.au/wp-content/uploads/2019/01/logo.png, The importance of securing your energy supply, https://solarservicegroup.com.au/wp-content/uploads/2020/03/blog_SSG_FutureBatteryStorage_7.jpg. 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