This is the default selection and lets the website choose the tickets which are currently the best available in any price category. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. Write a review Ask a question. Members who renew after this date may not receive their cards prior to the start of the season as it can take up to five weeks to produce and deliver a membership card. Why does Ticketek want to access my Facebook details? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Can I request a refund if I change my mind about attending the event? Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. Yes - there should be no issue using a phone that has a clear screen protector. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Once tickets are added to Passbook, simply open the Apple Passbook app. PDF Official Stray Kids Collector Ticket FAQ When can I request a refund if I have purchased Refundable tickets? Email us now at newevents@ticketek.co.nz, To learn more about Ticketek, please go to https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. Will I be notified of event / gate changes? Systems are in place at every venue to ensure that each ticket barcode can only be used once. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. There are over 20 circumstances you may request a refund. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. The original expiry date still applies to any balance remaining on your voucher. Are there any events I can't use my Ticketek Gift Voucher for? Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. My tickets have not arrived after a reasonable amount of time, what do I do? Yes, all events that Ticketek ticket for can be found on the mobile site. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). You will receive an Order Confirmation via email immediately. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. What happens if my phone is out of battery or my network coverage is low when I get to the venue? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. We do not send tickets to PO Boxes or business addresses. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. The app also uses your location to alert you of events currently being held at specific venues. We recommend that you confirm with your venue whether they have an existing ticketing agreement. General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. No, the credit card pre-fill feature simply gives you the option to save your card details. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. My Ticketek; Gift Vouchers; There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. Ticketek Gift Vouchers are valid for 18 months from their date of purchase. There was a spelling mistake in the email address entered. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. What if I enter my Voucher ID incorrectly online? How do I access Accessible seating tickets? What does General Admission (GA) mean? Invitee B starts purchasing two seats from hold. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Tap "Add to Passbook" at the bottom of your mobile ticket. 3- 12 - Junior Ticket. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. General Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am P!NK Summer Carnival tickets | Tours and Events | Ticketek Australia What happens if I purchase multiple tickets and haven't received them all? If you want to buy tickets in more than one price category continue through the purchase process and come back to select more tickets before you make your payment, Now select the quantity of tickets you'd like to purchase. chevron_left. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. General Admission (GA) is an unreserved section/event where seating is not reserved for you. If you are a My Ticketek member and you would like to unsubscribe: To stop receiving the online email newsletter: Subscribe to receive My Ticketek emails and/or SMS and you can be the first to receive news, offers, updates, event information and a weekly My Ticketek Newsletter with all the latest entertainment news. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. I am traveling the country and have a New Zealand address but my billing address is overseas. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. Some pages may contain a virtual tour and a seating map for that venue. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Change My Location For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. The email account that the message has been sent to is full. Tickets purchased during a pre-sale will be available for collection after the advertised general public on-sale date. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Where do I select Mobile Ticket delivery? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> This will also save your preferences so 'My Events' contains content relevant to your preferences on your next visit. Make sure the backlight on your phone is set nice and bright. We sell tickets on a "next best available" seating system. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre Promoters sometimes request that a number of tickets be held for promotional purposes. Guest passes range in price depending on where the seat is located, with junior and concession guest passes available for purchase. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Methods of collection and/or delivery will be available when choosing your collection/delivery details. How long are Ticketek Gift Vouchers valid for? Once you have selected your ticket(s), there is a time limit of. Please ask your friend to check their junk mail. Ticketek recommends that you select Registered Mail for these events where available. Check your billing and account details. We liaise closely with event organisers on matters related to ticket scalping. If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. Do I need to be logged in to see 'My Events' and if so how do I know? Ticketek: A global leader in ticketing and technology. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You now have the option to have your sign in details remembered for your next visit. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If this does not answer your queries, our friendly team will be happy to assist. In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). What if a show is cancelled or postponed? When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. ) Any value that remains on your Ticketek Gift Voucher once you have completed your purchase will remain on that voucher for your future redemption. How do I add my mobile tickets to my Ticket Wallet? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. My Ticketek Ticket Delivery. to then often have to go to their desk at the venue to follow up the issues. Discover New Events. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. Ed Sheeran MCG show: Fans angry at ticket 'fail' | The Cairns Post We'll now show you the tickets which have been allocated to you based on your selections. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Tickets can be purchased via our website here, or over the phone on 1300 722 515. All members will have access to buy at the same time. Don't worry! They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. Full Ticketek Refundable terms and conditions of sale can be viewed here. No, we cannot refund the additional charge for the Refundable tickets. Upload your ticket. How do I find my tickets once they are in Passbook? <> Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Invitee A starts purchasing two seats from hold. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! These tickets are released when not required by the promoter and generally given to us to sell to the public. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html, https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405, https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf, https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm. You might find the following websites helpful if you want more information about ticket scalping: To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html How do I check the balance of my Gift Voucher? How can I find AFL Membership on a match day? For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au. More information relating to mobile ticketing will be communicated in the lead up to the season. Will the Mobile Ticket scanners at venues work through phone covers? PDF CONCESSION & JUNIOR POLICIES - Ticketmaster When you arrive at the payment page of your next purchase, you will see a checkbox under the credit/debit card payment section to 'save credit/debit card details'. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Are Refundable tickets offered on Gift Voucher sales? Their barcode will then be on their homepage. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? What does Ticketek do to prevent scalping? If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. Version 5.22 B82 R0 Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. If magnified, the display may be blurry. My Ticketek Gift Voucher has no Voucher ID? You are required to present your credit/debit card and photo I.D. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. How will I know when my content is personalised? Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). Can I still access the full site on my phone if I need to? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Invitee A changes their mind and does not proceed with their purchase. Why can my friends (invitees) only purchase the held tickets one at a time? How do I add my mobile tickets to the Ticket Wallet? To locate a Ticketek Agency or Box Office select, Click on your chosen State to view the agencies and box offices in that region. How to resell a Ticketek ticket - Tixel Blog No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. What will happen if the barcode is sent to a non-smartphone? At this time Ticketek NZ cannot post tickets overseas. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. There are three delivery options: Note that for general admission events, tickets can not be replaced. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. Some events have more than one price type. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Why is there a time limit when I buy tickets? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. If you prefer not to save them you just need to ensure that the check box on the payment page is not checked before submitting payment on your Ticketek purchase. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Are Refundable tickets available through Ticketek Marketplace? Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Group Bookings are available for selected events and are subject to availability. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. There are no guarantees. The tickets I am purchasing cost less than the value on my Ticketek Gift Voucher, what happens to the remaining value? Don't worry though, until you finalise your purchase the value will remain on your voucher. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Is there anything special I need to do when I get to the venue to scan my mobile? 4 0 obj Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand iPad, tablet PC, laptop) to gain entry to an event? Who can book a family and concession ticket? - Ticketek Australia In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? If you have purchased concession tickets, you are also required to present a valid concession card. Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity.
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