Saturday: 10 AM 10 PM ET. 30 days? You are offered a chance to save up to 10% OFF. Please try again. Unfortunately, there are quite a few good reviews about the company's support service. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location.
Advisory Board for Business Development - LinkedIn My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. Click here to get notifications about new complaints of Kay Jewelers.
KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. New setting for $500 with my stones put into it or b. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Of some multiple emails still have gotten nothing back. Chatting with Kay Jewelers Customer Service. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. They told me the entire ring should be cashed out because it was unrepairable. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Always a pleasure to go in. I don't believe that we should be charged. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. She found the exact ring at another kay store in riverside. 23.8 miles away from Kay Jewelers. I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Useful. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Guess what - NO REFUND! Top of the Page, How long do I have to pick up my merchandise? Also apply for our NEW Concierge position for the holiday season. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Have a 4k ring that was defective. Do not buy from them. Color gemstone jewelry is not eligible for trade-in. Well, every Kay policy should be the same. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The very next day its 30% off and this store will not give me the additional 5%. Contacted Kay Jewelers. Please advise if there is anything that can be done to accommodate this inconvenience.
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Well, then I asked to look for a replacement that is the same as the one got lost. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. I was told they couldn't resize them, which seemed odd for a 'jewelers'. (Exchanges cannot be made at kay.com). I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. How come they dont keep it in a safe or a common place for pick up? How long will it take for my order to arrive? Contact us by mail or phone. I placed an order on December 23 and decided the same day I did not want to make the purchase. In addition they replaced the setting for the other earring for no".
Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay It's time to enjoy your shopping with such a big sale. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. You should not buy your engagement ring from this jeweler. The price I paid in 2003. TargetCW. If you do not see your ring size listed for a ring you like, please visit the KAY Outlet store nearest you to determine if a ring can be ordered in your size. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! She was constantly in communication with me and always delivered what she promised. Top of the Page. The eligible items for the discount range a lot. I just want to take time to praise Sonya at the Park City Kay's location. They tried to fault me for the diamond coming out. Call KAY Jewelers customer support team and get help with any problems. This is the worst company to order Jewelry through. Unsubscribe easily. Facebook. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. #freethebear" transition: all 0.5s ease;
Kay Jewelers Customer Service Phone Number & Hours - ForLocations Fax: 503-268-4711 Correspondence address: Genesis FS Card Services PO Box 4477 . Customer Service Technical Support. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Top of the Page, Do you offer engraving? I worked for 3 years in college. I put my ring in bleach and ruined it. Very disappointed with kay. Order--number [protected]. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Order number: [protected] I just want to trade it in for something else. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. I will be sure to share this with everyone I know. KAY Jewelers Accounts are issued by Comenity Bank. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search.
Kay Jewelers Customer Service Representative Salaries in the - Indeed What is KAY Jeweler's return and refund policy? On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. 8:30am - 10:00pm; No, there are no shipping charges applied to orders shipped to a store. I am currently experiencing the same issue! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. 2023 HotDeals.com, All rights reserved. Shortcut: Press 1, then press 1, the press 0 twice. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. I mostly enjoyed the shopping experience from here. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Overview. This means that we may receive a commission Top of the Page, Do you have a trade-in policy? They say I had 60 minutes and denied cancelation. That ring is worth 3x that amount now, and $600 for it is unacceptable. Let me trade up without spending $450 first. MORE+. Whenever I purchase jewelry I always go to Kay Jewelers. For payments and other help, contact Kay credit card customer support at 855-506-2499. Excellent service. I would have remembered that. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. Will I have to pay shipping charges if I request in-store pick up? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Learn moreIf your online purchase was picked up at the store, it must be returned to the store. We tell them why were there, and they start looking up our account. Join Our Email List and Receive a Special Offer! Top of the Page, What is your policy regarding the gold supply chain? Desired outcome: Don't hesitate to place an order now. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Submit a complaint and get your issue resolved. Sign in to add more and ensure your Favorites will be available on all your devices. color: #515666; ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. A jewelry expert can help you find your dream jewelry. Credit options: This company was holding a sale on their rings. A company you know and trust. We encountered an issue signing you up. I wish they could be bottled and distributed for anyone doing their job everywhere. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Customer care will lie about resolving the issue. I feel very misled and ripped off !
Extended Service Plan - Kay I purchased 3/4 diamond studded earrings. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service.
Kay Jewelers Review | Diamond Expert How can we enhance your Kay experience today? I did not complain about that, and now the same diamond that we paid to have fixed has fell out again. Totally understandable. What Is The Customer Service Number Of Kay Jewelers? Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Shop the latest and enjoy express delivery and free returns today. Chat support people have zero idea what they are doing. A ring valued at $599. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist.
Program Overview | Kay Jewelers Gold Exchange They claimed some orders were not able to be cancelled and mine was one of them. I then went to put it on and the chain snapped immediately. I want to speak to a DISTRICT MANAGER. You'll have great cow workers and flexible schedule The ring was there the next day Friday after I was told it was gonna be about 5 days. FAQ. Don't worry, the conditions for using this coupon are very broad. We were not told that it was a promotion but a sale. He gave me 1000% great customer service!!! Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Suggest avoid at all cost. Please do NOT purchase a wedding ring or any JEWELRY from this company. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. I ordered a necklace for my aunt for Christmas. Was told it would be expedited and will be issued within 7 days. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. I love that they offer the diamond replacement guarantee with any diamond purchase.
Frequently Asked Questions - Kay } I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. You just need to follow some tips to get $25 off select merchandise. In total, there are 3 ways to get in touch with them. } Kay Jewelers PO Box 740425 Cincinnati, OH 45274-0425 Top of the Page. (Engraving is not available on Kayoutlet.com.). Top of the Page, What determines the price of a diamond? On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. It should NOT be this hard to get my money back.
Email Kay Jewelers | Tips & Talking Points - GetHuman I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Save up to 10% OFF on KAY Jewelers items. Unsubscribe at any time. Grab your savings right now. Desired outcome: Great Staff and very pleasent and helpful. Twitter. Original review: Feb. 26, 2023. If your finger is a different size, we can adjust the ring. How can we enhance your Kay experience today? Vous avez un problme similaire? Found great customer service from Dustin and Xochitl and got a great deal. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Is this your company? I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. In order to start the call, please close this box and then unblock your mic in your browser settings. I came by with my boyfriend to just look around. How to write a complaint about Kay Jewelers? Thank you to the entire staff of the store for exemplary customer service. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Please note that all salary figures . I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. color: #515666; Text (855) 929 - 4190. All of our rings are sized to what has been determined is an average finger size. Unless I can find my repair slip, they will not replace it. The earrings physically broke on second wear, in February. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. Learn More. Please see our return/exchange policy. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. They worked together to approve a replacement bracelet for about the same value. I paid to have it fixed once and waited, so i think thats fair. My store experience at Kay Jewelers was absolutely amazing. Kay Jewelers provides services in the field of Clothing Accessories - Other. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. without changing your browser settings you agree to their use. What are you looking for? Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Unsubscribe easily. MORE+, You are offered a chance to save up to 10% OFF. Ring sizing service will take up to three additional business days.
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