General Inquiry/Feedback Request a Refund Revenue impacts the experiences featured on this page. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. saved me almost 50% of the amount I have recently been having to pay for this journey. Having help to step onto and off the boats were very helpful and appreciated. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The matter is starting to get urgent, but still no response. how to get a refund from direct ferries You can find your booking reference number at the top of your confirmation email. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Hi all. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Refunds are always issued to the same credit / debit card that you used for your booking. The booking process was smooth and simple to follow. How to get in touch with us WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Get your BatamFast tickets to Desaru. I have NOT picked up my ferry tickets. Hi Team, Hope you are well! Our credit card was charged but we never received any confirmation or ticket information. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. Bookmark. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. We are very sorry that you are not happy with our service. Thanks for taking the time to respond but you're mistaken about the cancellation. We booked with Direct Ferries, tried to amend it a few weeks before travelling. We did so with Britanny Ferries. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Cancellation fees Dear Julliete, Many thanks for your feedback! stena britannica deck plan - evcc-estheticstraining.com You should thus make sure that all passenger details are written exactly as they appear on your personal documents. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. You have been added to the directferries.co.uk mailing list. NEVER we got any mail of you. Andrew Arthur Allen Sr. Grandchildren - prettify-shop.de According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Please send any questions or comments to: help@poferries.com We may also ask for additional information if you wish to change the email address or phone number you have provided. This is my first negative review for a company. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. If the system detects something that potentially contradicts our. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. WebNeeded to change tickets. Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Ferry Cancellations & Refunds We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Rent-to-own and financing options allow you to get the trailer you need within your budget. It may not display this or other websites correctly. Less than 24-hours or failure to show for travel. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Dear customer, Many thanks for your review! Find out how we combat fake reviews. All the above incident has been recorded with the police. WebMessages 12. He arives at the harber of huelva today and they say to him that the boat is fullly booked ? Dear customer, Many thanks for your feedback! Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Dear customer, Many thanks for your review! We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. six hours for a journey of more than 24 hours. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. . Tried to amend reservation to Mar 3-6. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. Holiday:Monday 17 th to Friday 28 th October 2022. I will avoid any dealings with them again. JavaScript is disabled. Do not use these guys EVER. Got the answering machine again. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. The booking process was straight forward and I received my eticket without issue. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Coronavirus outbreak Q&A: advice for travellers - Which? News They said they would check it out. Please note: prices rise as space becomes less available. All in all a terrible experience. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Royal Grammar School Guildford Term Dates The Royal If you are outside of Athens (e.g. If your question isn't answered then please Contact Us. Frequently Asked Questions - Direct Ferries *** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Can I request a ticket cancellation/change on behalf of another passenger? ), Sailings to and from over 178 Countries and Islands. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. I should have stayed with you ! I could find no way to contact other than amendment. Date of experience: March 2022. Don't really get your point. Tripadvisor performs checks on reviews. Book your ferry tickets with Direct Ferries. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook!
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