The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). My brother-in-law was told by a Celebrity customer service rep, that he would be able to make final payment 3 days after the due date because there is a grace period. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Please note that any bookings made onboard will be subject to these booking conditions. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Due to the utilization of GAP and TCs, the final payment may be submitted net of commission. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. All bookings are subject to these booking conditions. Here's how to cancel or postpone a cruise due to COVID-19. Booking Conditions | Celebrity Cruises When you pay you will be supplied with an ATOL Certificate. Cruise with Confidence | Celebrity Cruises In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. There are. VisaCentral are pleased to offer discounts to Celebrity Cruises guests when booking online through the above web link. ** We reserve the right to include a fuel supplement when making a booking. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Royal Caribbean pushes back final payment date and will allow kids to Instead, you must check that your travel organiser has their own ATOL (if your holiday includes any flight(s)) or other appropriate financial security arrangements to protect all monies you pay to that organiser for your holiday and to repatriate you if already abroad (if applicable) in the event of their insolvency. If you have any questions about which Booking Conditions apply to your booking (or any related goods and services), please speak to your travel agent or your local Celebrity Cruises representative. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Not meeting any special request for any reason will not be a breach of contract. Providing your chosen holiday is available and we have received all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your travel agent. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. All luggage allowances are subject to variation by the airline concerned and you may be charged additional costs by the airline for excess luggage. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Please note, the amendment fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. Final payment date - Celebrity Cruises - Cruise Critic Community Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). Some flights may incur a supplement which will be advised at the time of booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. 5.6 Can you refuse to allow me to travel? Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Please advise us in writing of any special requirements you may have at the time of booking e.g. Grace Period for final payment - Celebrity Cruises - Cruise Critic If you purchase one of our standard fly/cruise packages, build your own package via our website or purchase simply a cruise only holiday from us, you have the peace of mind in knowing that we shall have responsibility for the cruise element and all other aspects of your holiday that we have organised for you. Drones are not to be operated onboard the ship at any time.2. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Please see the onboard sales consultant for full details. #3. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper. You must also give us details of any relevant insurance coverage you hold. If your flight tickets have been issued, standard airline cancellation penalties will also apply. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. We have appropriate security measures in place to protect this information. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. To ensure a healthy sailing, we may also request that guests who arrive at check in and are showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person, may be asked following consultation with our medical staff to reschedule their cruise. All Rights Reserved. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. A. Here's how to cancel or postpone a cruise due to COVID-19 Any dispute between us, which cannot be settled by agreement, may be referred to the Association of British Travel Agents (ABTA) Arbitration scheme which can be used for disputes relating to alleged breaches of contract and/or negligence claims or the Association of British Travel Agents (ABTA) Conciliation Scheme which can be used specifically for disputes relating to personal injury and sickness, full details of both may be found at https://abta.com/holiday-help-and-complaints/abtas-adr-scheme. 1. The time limits for notifying any loss, delay or damage, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. At Celebrity Cruises, we pride ourselves on the quality of our staff. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. 3.2 What class of flight seat/ticket is booked? Please email specialistservicesuk@celebritycruises.com. Where a refund is due, we will pay you the full amount of the decrease in our costs. Any additional bag will incur charges. A letter can be legally affirmed or notarised by a practising solicitor, notary or commissioner for oaths for a fee. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. All airlines operate a non-smoking policy. In this case, you will have to pay cancellation charges as set out below (see section 1.11 below). These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. Posted January 13. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. We reserve the right to increase or decrease the prices of unsold holidays at any time. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. Expand. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. General information on travel vaccinations and a travel health checklist is available on the NHS website. We cannot accept any liability for any delay, which is due to any of the reasons set out in section 5.7 below (which includes the behaviour of any passenger on the flight who for example fails to check-in or board on time). It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. If you can prove that the damage, delay or loss was our fault or the fault of the supplier of a service that we agreed to arrange as part of your holiday, we will compensate you for the loss or damage you can prove you have suffered as a result, subject to and in accordance with The Athens Convention. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. Final Payment Due Date? - Celebrity Cruises - Cruise Critic Community Please contact your Personal Cruise Specialist for further information. Copies will be available from our suppliers. . This will also be the case where any property is damaged, delayed or lost whilst not on board or getting on or off the ship but using other services (apart from air travel) which form part of the holiday we have contractually agreed to provide. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. Please note that parent(s)/legal guardian travelling with a child who has a different surname to the parent(s)/legal guardian, will be required to produce official proof such as a full birth certificate/wedding certificate/divorce papers to prove that they are the parent(s)/legal guardian of the children concerned. Booking Terms + Conditions | Celebrity Cruises The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Common interest groups and immersion sailings. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Restrictions apply and this policy is subject to change without notice. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. So, I'm checking out the board yesterday and stumble across a thread about room upgrades. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Seating requests cannot be guaranteed. Regrettably we/the airline cannot guarantee your request. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts .
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