If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Gateshead gardener's fury as garage roof plants itself in her flower We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The site has been designed with residents and local groups to ensure it is easy to use. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. These are repairs which need quick attention and don't need an inspection first. As a council housing tenant, you are entitled to a good standard of living. We are Gateshead Council'sHousing Team. Are you a Council or Housing association Tenant with housing disrepair issues? We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We have guidelines on how long different repairs should take. We hope to reschedule these eventsat a later date. Payslips. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. She added: "Someone has got to own it. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Housing Repairs and Maintenance Service Gateshead - Government Online If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. I have to tell you, this week I have had four complaints that have been going on for two years. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". This includes both small leaks and emergency repairs. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Repairs & Voids. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. What are the costs and charges at Watergate Court. endobj "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". If so, please keep reading as youre just what were looking for! Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Wherever possible we will place the order immediately. We will need to look at what has been damaged so please don't throw anything away. Time to have your say on the future of our leisure service. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk These include re-fixing toilet seats and repairing minor leaks. Housing Disrepair From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Our business support events remain cancelled for now. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Gateshead Council Section Manager - Repairs Job in Gateshead, England Request a FREE property inspection to find out how much your claim is worth. Don't worry, we can still help! However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Call us on 0333 050 8887 to start the process or fill in the form. 1 0 obj Housing contact details - Gateshead Council I have got this complaint, they monitor it and see it through to the end. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Failure to do so could give you grounds to make a council house disrepair claim against them. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Thank you so much. 27,852 - 30,151 a year. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. <> Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Please ask your Neighbourhood Housing Team for details. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Gateshead, England Jobs - 16,311 openings | Glassdoor 0191 433 3174. housingadvice@gateshead.gov.uk. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Council tenants can also be offered evening appointments for repairs from 4:30pm. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. There are no emergency or urgent repairs outstanding at this point in time. For further information please contact the Involvement Team by: Civic Centre If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Connected Voice are collating information about support across Newcastle and Gateshead. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. Homepage for Gateshead Councils Benefits and Council Tax information Your Employees Portal - Gateshead Council You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Complain about council or housing association repairs Youll be paid a competitive salary plus additional allowances where relevant. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. The department is on the lookout for more callhandlers and building technicians. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Please continue to be patient, as we are experiencing a high volume of phone calls. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If so we can help you claim compensation on a NO Win, NO Fee basis. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Always ask to see this card before letting anyone into your home. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. Gateshead Council Housing Services | OurGateshead Do you want to work with us in helping to create spaces that are great to work and/or live in? East Ham Council residents in Gateshead waiting nearly a month for house repairs Repairs update You can now report your non-emergency repairs. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. 3 0 obj This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Gateshead council tenants wait almost a month on average for repairs Planned repairs usually need an inspection before work is done. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Read more about the Housing Capital Investment Programme. 182-184 High Street Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We do still have about 45% of the backlog outstanding but the key areas have been addressed.. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. endobj %PDF-1.5 NE8 1HH This is known as the Right to Repair scheme. stream Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Work to the outside of your home may not need an appointment. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. My Housing Account - Gateshead Council United Kingdom. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. endobj We will tell you in advance when any work like this will happen. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. <>>> Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. However, our partners are continuing to deliver a series of . Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Appointment Types - Gateshead Council Metropolitan Borough of Gateshead - Wikipedia Top Jobs in Gateshead, England. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. We hope to reschedule these events at a later date. Background 2. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You have the right to appeal if you don't agree with a decision to charge you for repairs. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair News - GO Gateshead Home Group | Watergate Court, Gateshead We will pay compensation for damage which is our fault or our contractors' fault. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. Regent Street Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Repairs - Gateshead Council The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. The team were very helpful and understanding of my dangerous situation. As a tenant you are not automatically covered for any of your home contents. If your repair can't wait until the programme we will carry it out within the normal timescales. Visit directory. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Work continues to address 3,000 Gateshead Council property repair backlog This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Unfortunately, this job posting is expired. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Our employees and contractors carrying out work will show you an identity card. about Our Customer Scrutiny Panel needs you! Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Any resident with My Housing Account can access this service. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Our housing offices are currently closed to the public. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Work continues to address 3,000 Gateshead Council property repair While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. This covers things like outside painting, replacement windows and annual gas servicing. Were delighted that you want to come and work with us. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours.