Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Checked every fuse I could find. 2 slide outs. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. Mechanic's Assistant: Are you fixing your Chassis yourself? Thor Motor Coach knows full well that their $2,000.00 "good faith" offer will in no way cover the labor charges to have the flooring replaced and the heating breech repaired. New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 I do not know WHY he has not had access to this correspondence. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. If you wish to set up a factory service appointment to discount you the $2000, please call ************. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. Brought the coach home. If you have difficulty registering an account, logging in or need other account-related assistance, send us a message and well get back to you shortly. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Stock photos may not represent actual unit in stock. BBB Business Profiles generally cover a three-year reporting period. A representative has been notified and will be with you shortly. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. All payments are with approved credit through dealer lending source. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. The slide ran very slow, it always seems too. We had the privilege to work with Joe A. the Internet Manager. 2 tables that convert into beds. I did inform ****** due to the winter season and in my location, we had previously and in the future experience snow until approximately the February time frame. 3. Based on the pictures provided to us, there is no repair to be made. 2003 Jazz Toy hauler 5k obo Needs work. 2017 Thor Challenger XE Rear and side cameras and radio not working. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! Thor Motor Coach does not have control over the ************ centers. The parasitic draw may have been a concern if the unit was left parked for long periods as the genny usually will not charge the chassis battery. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. Submitting a response indicates a willingness to work with customers to make things right. I can only speak to the radio wiring in my coach. We want **** to act in good faith and resolve these longstanding issues. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Also, it was pointed out to us that the flooring had already been repaired prior by someone. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. I am not in a place where I can plug in and charge the house batteries. All good. Luxury comes standard in the Delano Sprinter Class C diesel motorhomes by Thor Motor Coach. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . ("goodwill offer") from what they will charge us to do the labor at their factory. 2022 Thor Hurricane 35M. It may be 'out of warranty ', BUT **** SHOULD NOT BE ABLE TO DISREGARD SUCH A HUGE ISSUE THAT IS PRESENT IN NEARLY ALL OF THEIR COACHES. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. in fuel costs), then **** will kindly deduct the $2,000. VIN #*****************. Don't go searching for zebras just yet. Thank you. 26 gallon black water tank and 31 gallon grey water tank. If youre not a big fan of taking the road less traveled, consider the 4x2 sprinter! Television. ********************************* became Retail Warranty Supervisor in April of 2022. Not just one but every single seat in the coach. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Jumping through hoops. It's been non-stop. THOR RECALL NOTICES - LATEST RECALLS FOR THOR - ARFC THOR RECALLS Recall information for THOR RVs, campers & trailers. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. **'s labor charges of $7,500. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. We will have a representative reach out within ********************************************************************** repairs.Your generator will have to be serviced by Onan/Cummins. I think at one point we were just trying to stump him and we couldnt, (Is there anything else we should consider when evaluating the best value for your RV?). ****** was not being truthful. THOR AXXERA RADIO.not working??? With so many unique models priced to fit anyone's budget, you are sure to find the motorhome that's made to fit your family. Save your favorite RVs as you browse. The pictures submitted to us show no concern of factory defect to the roof. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Meet the redesigned A.C.E. Discover the necessary items to make this an unforgettable adventure! Number Of Radios. Took a good 2 hours drive and they are still dead. He moved to a new position. Our motorhome has been in the shop at la mesa for 71/2 months. Step inside and find a 68" jackknife sofa to the right of the entry door. We have endured a long and arduous journey. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: One look at this full-wall slide out coach and you'll be hooked! We have called and talked to everyone there is possible and no-oneappears to be able to help us with this problem. Both the sofa and dinette offer overhead storage and can each be made into additional sleeping space for the kids or extra guests.Up front above the cab is a 54" x 96" bunk with a 40" swivel flat screen TV.Create all of your favorite meals and snacks easily in this kitchen with a refrigerator, large double sink, three burner range-top, and an overhead microwave. It drops down over drivers head onto safety pins. They have it completely gutted to repair it. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Read More: https://thormotorcoach.com/legal/ I think that is the Thor way. They found mold under the floor covering. 01/03/2023. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Immediately I had power to my Axxera. From researching this seems to be a problem with a lot of Thor coaches from that year. Payments are with approved credit. Diesel and gas-powered chassis options. After purchasing the RV, and driving down the road 100 miles, we found the roof started bubbling and alligatoring. This dealer in **** miles away so thats not happening. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. This has gone on for far too long. Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Impossible to get under dash if you have a Class C. Thanks to everyone for the advice, fuse in back of radio is good. It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. We purchased a new 2019 *********************** **** Motor Coach in May 2019. May 24, 2019 #9 Gary RV_Wizard Site Team Joined Feb 2, 2005 Posts 77,941 Location West Palm Beach, FL The Border Hookups Hit The Road With A New Song. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Here are some of the most common reasons why your RV generator won't start: Low Oil Level Battery Issues Lack of Fuel in RV Old Fuel A part is broken and needs to be replaced The generator is old and worn out We pay our bill every month We were told to take to ********* ** or *********. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Please note - there could be multiple recalls for a specific model RV. Thor Motor Coach Fuses and Breakers Reset and Replacement - YouTube 0:00 / 4:41 Intro Thor Motor Coach Fuses and Breakers Reset and Replacement Thor Motor Coach 51.3K. When I tried to bring it back in, it came in a few inches and then stopped. We have a water leak and it has caused extensive damage. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. All standard features and specifications are subject to change. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Call 248-662-9910 or fill out the contact form to learn more. A representative has been notified and will be with you shortly. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. Trailer Hitch with 7-pin Round Connector, Automatic Leveling Jacks (OPT 29G & 31L / STD 31E & 31W), AM/FM Dash Radio with CD Player & Bluetooth (22B, 22E, 23U, 24F, 26B & 30D), Heated/Remote Exterior Mirrors with Integrated Side View Cameras (Requires Back-up Monitor), Touchscreen AM/FM Dash Radio with CD/DVD Player, Bluetooth & Back-Up Monitor (STD 28Z, 29G, 31E, 31L & 31W), Power Drivers Seat (28Z, 29G, 31E, 31L & 31W), Keyless Entry & Valve Stem Extenders (STD 28Z, 29G, 31E, 31L & 31W), Wheel Liners (STD 28Z, 29G, 31E, 31L & 31W), Rubber Tread Entry Steps with Lighted Step Well, Ceiling Ducted Air Conditioning System (24F, 26B, 28Z, 29G, 30D, 31E, 31L & 31W), Fabric Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), Leatherette Jack-Knife Sofa (26B, 28Z, 29G, 30D, 31E & 31W), 12-volt Attic Fan w/Cover in Cab-Over Bunk, 16 cu. Owners Manuals - Thor Motor Coach Owners Manuals Please select a year to search for available owners manuals. Nobody will build them better. There is a special tool (like a shiv) that you use to release both sides. Multiple emails say **** approved the work to be done, only to reject their labor charges in the end. Mr. and ***************, the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? We have pictures we can send if you want. good-will offer. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. We have done everything in our power to find someone to do the work, only for **** to refuse to pay labor charges. Your luxury Mercedes Sprinter motorhomes. We have been done everything we can to get our flooring and heating breech issues resolved with our coach. . If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Listed 27 weeks ago in Cass . THOR #2187. We need this rv fixed asap. !. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Ill keep taking all suggestions and look a while longer. Add distilled water only. Both radios are powered from a 15 amp fuse located in the power center under the bed. Check whether the batteries are charged enough. Mine is under our bed but doesnt have one. Description. ft. And not have heard from them. Everything with the purchase of this motor home was professionally handled by a group of really nice guys. State: Texas. It has generator in it but does not work. We have many issues with the flooring, as well as a heating breech that causes the flooring to ****** when the furnace comes on. We believe that **** knew that $1000.00 would in no way cover the labor charges to fix the heating breech and defective flooring. WE are the ones who have been working these past three years, going to great expense and traveling countless miles going from dealership to dealership trying to find someone, anyone to help us. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. There authorized service center is telling me not to get roof patch but replaced. This is Thors final offer as it has been stated multiple times. Manufacturer-provided pictures, specifications and features may be used as needed. As the smallest motorhome option, camper vans are welcome virtually everywhere. The only bid that ******* has accepted is the one of $1,000.00 from *********************. Solar panals not bolted properly to roof.Propane sensor faulty. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Built-In Skylight. Again, the deal fell through . Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Everything is well documented. We are sorry to hear of your concerns with your 2019 *******. Thor Motorcoach Logo linking to Home Page. Across from the sofa is a booth dinette. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. It was more than we were planning, We were looking into a travel trailer (RV) that is and Christopher was wonderful, He took us around and show us some of the most beautiful RVs Ive ever seen. Then to ********* in ****. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. Radio. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. Multiple calls, travel, estimates, no results. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? We now have two new estimates, both have been rejected by *************************** and *********************************. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. This is Thors final offer as it has been stated multiple times. We reached out to Thor and la mesa and they say its our problem. BBB Business Profiles may not be reproduced for sales or promotional purposes. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. If Tristen needs additional documentation, I will also be happy to send it. Just for good measure, recheck those easy to access fuses in the panel in the coach. One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. This is a $200,000 brand new RV that we are paying monthly on but have barley used because Thor keeps denying the warranty claims. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Plus tax, title and license. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. Thor Motor Coach. After changing the engine battery the radio and backup camera will not work. Thor is saying to just patch it. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. Thor is offering to repair by patching roof. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Junior Member. Thanks for the suggestion. Total:1,215 (members:37, guests:1,178), Central NY in summer beautiful Casa Grande AZ in w, Dodged a bullet tonitetornado hit Dallas, but didn't make out out to my area thankfully. See us for more details. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. All Advertised Prices Expire daily at Midnight. Thurmont, MD. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. TMC was only aware of the roof issue, we will be more than happy to review any warranty claims. We purchased an expensive coach manufactured by Thor Motor *** with MANY issues and defects. Arriving at our destination we set up to dry camp. Begin with this one! MSRP Price: $157,576. Among the largest motorhomes, featuring the amenities of home for full-time life on the road. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. Thor Motor Coach Overview Website: www.thormotorcoach.com Headquarters: Elkhart, IN Size: 1001 to 5000 Employees Founded: 2010 Type: Company - Public Industry: Transportation Equipment Manufacturing Revenue: $100 to $500 million (USD) Competitors: Unknown We have been diligently working non-stop to get the flooring and heating breech issues resolved. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). **** did send the new flooring to CW. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. can provide videos and pictures. Pantry. Apparently, they couldn't come to an agreement with ****. This is an independent, unofficial site. Model: Hurricane 29M. I am waiting for **** to call us back. Most of the issues listed on pdf ************************************************************** 2021. . **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. There's a fuse on the back of the radio. He made us feel at ease during the whole process. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-.
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