qantas customer service agent recruitment process qantas customer service agent recruitment process

There was a question about working in a high pressure environment Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Excellent! I had a chat interview for my first processing. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Customer Service Agent (Current Employee) - Melbourne Airport VIC - 21 January 2021. Adding an example will take your response to the next level. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. I think they were two to three minutes each. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Be honest about the experience you have that relate to these two items. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. I interviewed at Qantas (Sydney) in Jun 2017. This employer has not claimed their Employer Profile and is missing out on connecting with our community. In my current job, I work the phone lines for incoming service calls. Earning points couldnt be easier. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Would you have any issues in doing this? Wow! Earning points couldnt be easier. Book city tours, hop-on-hop-off buses, organised tours and more. 10808. Gurkeerat Singh - Customer Service Agent - Qantas | LinkedIn Therefore, any date prior to 2019 might not be accurate. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. We had some group activities together and a one-on-one interview afterwards. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Aug 2022 - Present8 months. Then, explain the steps you would take to find the right person with the answer. how did you handle it? Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Employment reference and background checks, Residency, citizenship and visa requirements, Department of Immigration and Multicultural Affairs. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. An active listener? We heard back from Qantas the next day regarding whether we passed or not. Buy flight and unique experience vouchers. I applied online. Discover our Australian domestic and international network, airline partners and oneworld. The first time you apply, you'll need to create an account with us. This employer has not claimed their Employer Profile and is missing out on connecting with our community. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. Detail-oriented? What ideas have you brought to a previous role that have benefitted other staff? Terms and conditions apply. Qantas Interview Questions | Glassdoor In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Qantas doesn't accept unsolicited resumes. They have really good training and they are a very supportive, helpful and fun company to work for Free interview details posted anonymously by Qantas interview candidates. If so, mention this. I interviewed at Qantas (Brisbane) in July 2016. qantas customer service agent recruitment process I interviewed at Qantas in Feb 2023. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Qantas Employee Reviews for Customer Service Representative - Indeed why did you leave your previous job and why do you want to work with Qantas 3 . Tried to book the same flights online and it said "flight full". Find departure and arrival information and view ouron time performance. We do this by creating interview questions that we think you might be asked. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Step 4; Invited to an online group assessment. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Anonymous Employee. Qantas Jobs 2022 in Brisbane for Customer Service Agent Post at Seek In each of those roles, the key to my success was mastering the business and the products that I worked with. I applied online. I found that having a routine was a good foundation knowing full week this routine may be Interrupted, so then it was about prioritizing, I found this worked.". Free interview details posted anonymously by Qantas interview candidates. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. The Qantas Customer Service Agent recruitment process of online/offline way and submitting C/V at the official job portal by following the below details kindly check carefully. Meeting as a Group. Great job! Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Earn Qantas Points on our huge range of accommodation options worldwide. Qantas Assessment Tests Online Preparation - 2023 - Practice4Me Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. Join to connect Qantas. A strong communicator? At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Find information on travel requirements and more. Why do you want to be a customer service agent? The process took 3 weeks. Looking for some holiday inspiration? I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. how to verify an unverified sender in outlook. This came at the request of our department director, and she tasked me with being the lead on the project because of my knowledge and experience in the department. Stage 2 was a role play. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. I called the Qantas Platinum Frequent Flyer line at 2:15am and told the customer service rep of my problem. Search and book from over 15,000 cruise itineraries. what decisions did you make? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. Being responsible? the rest of them i need to explain it. I understand that there are very strict safety and security measures in the airport setting, and I would make it a priority to learn those measures in my first days on the job. To really sell them on your ability to join their team and make an immediate impact now and into the future, try to focus your answer on the customer service aspects of the job because it is the heart and soul of the role and should be the reason why you are applying for this position. In my work there, providing a clean atmosphere and well-stocked products was extremely important. State Farm agents market only State Farm insurance and financial service products. I interviewed at Qantas (Melbourne). Work life balance is great. Your problem-solving approach to any situation will create opportunities for you to be part of innovative projects, developing and testing product enhancements. I applied online. During that one-on-one meeting, did your coworker explain their perspective? Travel and partner special offers available exclusively for our members. Stage 2 was a role play. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Can you talk more about what a heavy rigid driver's license is and why you got one? . First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. Great job! Continue Reading I applied online. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. I interviewed at Qantas in Feb 2023. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. Qantas Customer Service Representative Interview Questions Glassdoor users rated their interview experience at Qantas as 71.6% positive with a difficulty rating score of 3.00 out of 5 (where 5 is the highest level of difficulty). The best part of the job is the amazing staff who make the airline what it is. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. The process took 3 months. Request wheelchair assistance. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Be specific with your answers they want examples I got 5 questions based on my CV and resume. "I have no issue being subjected to a criminal background check and employment verification. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. The process took 3 weeks. Qantas Interview: Questions & Tips - Job-Applications.com Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. $13-$24/hr Qantas Customer Service Agent Jobs (NOW HIRING) This will give you the best chance of being short-listed for the next stage. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. I took the time to evaluate the two to three others I would invite to the project team and selected them based on their performance within the department. We're continually finding new ways to deliver a memorable customer experience. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. Qantas Careers and Jobs Recruitment 2022-2023 | Airways Vacancies: Are you searching for the latest Qantas Airways Careers and Job Vacancy Announcements? Have you ever had a difficult situation with a customer and how did you resolve it? Getting to wear multiple hats? describe a time you solved a problem without any others help. Establish customer relationships and follow up with customers, as needed. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. What was the end result? Airline Customer Service Agents are often the face of Qantas Airways to passengers. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. "I've always been a very caring individual that wants people to be safe and happy at all times. If so, talk about a time when you successfully handled an inquiry that initially you weren't sure how to handle. In high school, I worked for a food chain and took customer orders over the phone. I am friendly and love working together.". Great! Strong customer experience expertise focused in Management and . This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. The process took 1 week. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I think they were two to three minutes each. The process took 4 weeks. You can track your Qantas Points, shop and more. qantas customer service agent recruitment process Book your perfect holiday with a flight and accommodation package. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Several examples include: I would work hard to understand the program as I am naturally someone that likes to know hows do things". what was the resolution?. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Our customer service teams represent us on the ground and in the air. A poor customer experience and how did you handle 2. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. I also look forward to a career change with a diversity of roles each day.". The familiar smiles are waiting to welcome you onboard. It is just talking into the computer or phone (depending on what you use). Step 6; Invited to do a medial. When you applied for the job and read the job description, this likely would have been listed as a requirement. For some others I know the process was shorter and others much longer. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis. DELTA LEASING LLC Anchorage, AK. I interviewed at Qantas in Feb 2023. The Qantas Airways reservation number is +1832 (460)1113. Info about role requirements /pay /training etc and then small group activities and ended with 1 on 1 interview where they asked a series of behavioural questions, The process was good, it took me about 30 minutes to complete. Michelle Chadwick - Customer Service Agent - Qantas | LinkedIn Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. Great! Good Customer Service from Qantas - sbsfaq.com What is the interview process like at Qantas. Contact us here. I interviewed at Qantas in Feb 2023. Step 7; Recieved job offer. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. . With our interactive map it's easy to plan your next trip using money or Qantas Points. There was a question about working in a high pressure environment The process took 7 weeks. It consisted of being welcomed and then being split into different groups. Why do you think you're a great fit for the role? Responsibilities. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? Great job! I applied the position online, and it took one month to process. In your answer, don't hesitate to give examples of how you've worked as part of a larger team in the past. Stage 3 was a group activity. Applicants must have obtained unlimited working rights. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Why You Need Customer Service in Your Recruitment Process - JOHNLEONARD We do not claim our questions will be asked in any interview you may have. Customer Service Agent Perth at Qantas Airways Limited - GrabJobs The example you share can be from an experience with a colleague, manager, or customer, just make sure that you can explain your approach with the unreasonable customer by setting the stage for the situation and explaining how your actions provided a positive outcome. In this role, I also took orders and handled customer inquiries and complaints. Types of psychometric testing that may be used include verbal reasoning, numerical reasoning, abstract reasoning and personality tests. Connect with a local pet sitter to mind your pet while you're on holiday. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. While it may be easy to assume that working as a Customer Service Agent at Qantas Airways is a solitary job working with customers, the truth is that you'll be working as part of a much larger team towards one overall goal--to provide the best service possible to all customers. Step 3; Invited to do a psychometric test. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Did you develop an action plan with them? As you answer, keep this in mind. There was about a month or two wait between each step. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. After that they invited me to attend the Assessment day. Good job! Can you give an example of a time when your communication style proved beneficial or helped you accomplish something? Excellent! Good job! incl. Why did you decide to move on from them? On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. As you answer this question, talk about the position you've held that required a vast knowledge base about the organization you worked for, and explain why having that knowledge was critical to the role. It was 5 questions about customer services. Qantas Airways +1[850(387)4969] Group Reservation Number Cabin Crew (20) Customer Service Agent (11) Flight Attendant (9) . If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Customer service | Qantas Careers AU Looking to dive into your ability to problem solve with this question, your interviewer will be looking to hear that you are quick and resourceful in looking to provide great service to the passengers of Qantas Airways. The recruitment process varies from role to role, but the general process is outlined below. Upgrade my browser. 25 followers 25 connections. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. I guess its for if were rights person for this position. Able to implement experience over the past several years to ensure that customer satisfaction is matched. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. Find departure and arrival information and view ouron time performance. I found it daunting as you are receiving no feedback. A poor customer experience and how did you handle 2. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Step 7; Recieved job offer. It consists of five questions. While the knowledge was a priority, my friendly attitude and willingness to serve others took over and helped me be very successful in both of these roles; I look forward to bringing those skills to the team here. Browse our travel recommendations for Australia and beyond. A poor customer experience and how did you handle 2. With lots of ways to use your points, youll be sure to find something you like. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. I interviewed at Qantas (Sydney) in May 2021, Called in for face to face interview which took about an hour to go over questions from both parties. Skilled in Banking, Operations Management, Consulting, and Retail. Over my career, I've learned how to not let my emotions get the best of me. "When I would be spending time with passenger at Qantas Airways, I would have a smile on my face and ask how their day is going and if I could do anything for them. I applied online the Qantas website and I got an email about a week later for chat interview. Possible answers are. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. describe a time you have done your work above and beyond Check outourlatesttravel dealsand Frequent Flyer offers, including flights on sale,hotel deals, car hire and more. Good interview day. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Have you ever had a difficult situation with a customer and how did you resolve it? The process took 1 week. I applied online. I love to brainstorm and hear other people's ideas and expand on them! Customer Service Representative - State Farm Agent Team Member Compare and book travel insurance for your next trip. I guess its for if were rights person for this position. I interviewed at Qantas (Sydney) in June 2017. Assure the interviewer that you would, and remind them that you understand how crucial it is that everyone is safe and secure at the airport. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. This may be one or a combination of the following: interview, psychometric testing, assessment centre or in tray exercises. Mar 3, 2023 - 5.44pm. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Awesome! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The keys to displaying your ability to help customers in this situation are honesty, timeliness, and follow-up with the customer. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more.